Tuesday, 14 October 2008

Crossy 1 Sky 0

I am pleased to announce that I scored a massive victory over Sky TV today and am feeling pretty damn chuffed I have to say.

For the second time in 5 months my Sky+ HD box, prized possession and source of all sport failed miserably.  Not just loss of signal, but now complete and utter, not even responding meltdown. Now, the last box I got cost £65 for a replacement - not enjoyable, but hey, we'd had the other for 2 yrs and I thought not bad, and certainly better than forking out £299 after all.  The new box however was only guaranteed for 3 months...rubbish....another £65!

Cutting a long story short I spent 45 minutes arguing that the box should last more than 5 months and being told that I had no option - £65 or cancellation (and they were happy for me to cancel!). £130 each year for new sky boxes on top of the 50 odd quid a month subscription - daylight robbery.

Solution? Consumer Direct run by the OFT. Sky don't like it when you start talking about consumer rights (i.e. the right for a service/product to be fit for service EVEN if out of warranty) and scheduled a free call out for the day after tomorrow!! Worth remembering for the future as there are also some nice guidelines on there about how to complain (stay calm now!!). There are loads of forums online with advice about getting Sky call outs for free so don't pay for it if it happens to you.

In other exciting news, we've got another blog on the go - The ECT (Enterprise Computing Team) Celebrity Spotting Blog AKA "I've Just Seen Ray Stubbs". Go and have a look and all will be revealed :)

I am resolving to write less content more often rather than every few weeks - keep thinking of stuff to write then go and forget so hopefully shorter, more frequent bursts might be the way forward. Speaking of which I have really got back into Twitter recently - click here to follow me.

Watch out for them others...

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